URGENT BULLETIN – CORONAVIRUS (COVID-19)
Last update: Sat Mar 14 2020 18:14:35 GMT-0600 (Galapagos Time)
In uncertain times, because of coronavirus (COVID-19) outbreak and worldwide pandemic, Galapagos a la Carte would like to inform you that our operations are in half normal state, and as a recommended by World Health Organization and Health Ministry of Ecuador took the respective precautions in our facilities and vessels in order provide the safety to our clients, staff and crew members. Our priority is the safety and to provide peace of mind to all our clients.

For all travelers coming to Ecuador from March 14, 2020 until May 31, 2020 we highly recommend to MODIFY/CHANGE your package or tour dates in order to avoid penalty fees according to our policies since the Government of Ecuador and Galapagos Islands (and many other countries in South America) "Health Emergency" resolution issued and approved on March 14, 2020, effective on March 15, 2020, where it states that all foreign travelers/tourists are NOT ALLOWED to enter Ecuadorian territory. The Galapagos Special Regime Government Council issued a special resolution wich states that all travelers that come from a foreign country WILL NOT BE ALLOWED to the islands, please take the respective actions if you are not in the islands yet.
Cancellations for clients with bookings departing/sailing/checking-in from March 14, 2020 until May 31, 2020: Normal cancellation policy applies. Read more here.
Modifications/changes~ for clients with bookings departing/sailing/checking-in from March 14, 2020 until May 31, 2020: Changes must be submitted in writing via e-mail and shall be effective only when received and accepted by The Company. For all these modifications bookings will be changed as wished* by the Client until December 31, 2020^ with no penalty fees.
Modifications/changes~ for clients with bookings departing/sailing/checking-in in any other date: Normal modification policy applies. Read more here.
~ All modifications/changes are subject to availability and providers penalty fees.
* Please contact us (via e-mail or telephone) to change your booking dates.
^ For later dates in 2021 there are no penalty fees, but tariffs differences must be covered by the client.
For urgent enquiries regarding this matter, please call us at:
+1 (855) 227-8304


Please find here the Resolution No.1, Resolution No.2, Resolution No.3 and Resolution No.4 of the Government of Ecuador and The Galapagos Islands


If you have any other questions, do not hesitate to contact your agent.




Kind Regards,

Byron Rueda, CEO